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Francois M

1 reviews | Active since Apr 2015

11 Oct 2018, 12:37

Horrible communication, slow responses

On Friday 5 October I placed an order for a television set on Dion Wired's online store. After submitting a copy of my ID and TV License to their web support team per their request (at 7am), I have not received communication regarding the progress of the order, despite 2 phone calls on each of the following days Monday, Tuesday, Wednesday and today Thursday 11 October. Initially the online team struggled to get the order of "hold" which is their reason for the delay in processing. Currently the order is still displayed as “In progress”. I have to re-explain my frustration with the unnecessary delay to every consultant every time I phone and after numerous promises by each of the call centre agents, one of which was Ismaa-eel Williams, I have now reverted to other means to find a solution. Hopefully they get my tv to me before the weekend! Shocking service, and it's not the first time!

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Francois M's update15 Oct 2018, 09:44
Reviewer Update
So it's 10 days since placing the order on the 5th of October, and the website has not changed since my last review. "In progress" is the status, and despite numerous and ongoing phonecalls and emails to the call centre, no effort has been made to either speed up delivery, or communicate better as to how I can be aided in getting my order finalized. It seems as though every person thinks that if you just leave it and wait, it will rectify itself.