ON
Oile N

1 reviews | Active since Jan 2019

11 Jan 2019, 11:19

greedy Dionwire massmart changing my debit order without my consent

8 October 2018 i called Dionwired after they debited on the day i didnt agree on ref: ********** 2799 and i called again asking them to change my debit order to the last day of the month, because Bank charge me for not honouring my debit order, again on the 31 Dec 2018 i called again asking them why did they debit on the day we didnt agree and that the bank charge me R146 for that i ask them to credit that and the lady said they doing to call me on 7 Jan 2019 no one called i then ref: ********** 02816 i then called ysday and spoke to a coloured male i didnt get his name he was rude and unapologetic that they send me an sms its not they problem and i must pay of which i dont have a problem but my problem is the bank charge me R146 for the Dionwired changing my debit order without my consent. I owe dionwire R2000 something after paying it its over for me and this greedy ppl i wish lot of ppl can followe suite.

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Replies (2)
Dion Wired
Dion Wired's reply11 Jan 2019, 12:16
Official
We acknowledge receipt of your complaint with reference 45406 and apologise for your inconvenience in this matter.

We referred the matter to RCS, the Credit Provider, who will contact you out of this forum to discuss this matter.  You may also contact them on ***or ***

 Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: ***73 / Fax: *** 
ON
Oile N's update15 Jan 2019, 12:23
Reviewer Update
i will post my dissatisfaction Massmart, Dionwired and RCS till my issue is resolve, 1st i called them on october to change my debit order date and dec they claim that they send me an sms, and my initial called then doesnt not count cause of the claim sms. and the rude guy i spoke his forgetting that after lot of ppl find out about this bad service this group offer his going to lose his job.