CR
Claire R

1 reviews | Active since Jun 2012

09 Sept 2015, 17:15

Great customer service

I reported a broken Samsung washing machine that was under extended warranty. It is the second time I have dealt with Sello in the last year. Both times helpful, friendly and efficient. It is refreshing to have someone actually call you back when they say they will. to follow up on your behalf and keep you updated. The matter was resolved and attended to within 48 hrs. Thank you Sello, you are a star. I hope someone in management is noticing your effort.

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Replies (1)
Dion Wired
Dion Wired's reply09 Sept 2015, 19:39
Official
Hello ClaracLUCK,

Thank you for taking the time to share your good experience with us online.

We are glad that we could live up to your expectations and forwarded the compliment to Sello's Line Manager who will give him the necessary recognition.

We thank you for your support and look forward assisting you again in the near future.

Regards.

Rina Taute
Group Customer Service Advisor
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Tel: ***73