Grand Birthday Celebration Deal

<p>Good Morning.</p> <p> </p> <p>Yesterday I visited your store at the Mall of the South with the sole purpose of purchasing a cell phone on behalf of a family friend.</p> <p>This person is a young student in her first temporary position and so the promotion that you advertised gave her the opportunity to buy a good quality phone at an affordable price. As she does not have her own transport I said that I would take her to get the phone and asked her to call to confirm that you had stock in order to prevent a wasted journey from Sandton where we work. She was told that it was not possible to keep one for her but that there were 10 phones in stock at that time. This was a perfectly reasonable response, and so we went to the store yesterday at around 5.</p> <p> </p> <p>There was lots of staff at the front of the store, and so we asked on of the sales people about the phone and he said that you don’t have it. We then asked another person, and were told exactly the same; when we said that we had called to confirm earlier, they said ‘Oh well they must have been ‘put away’ we were asked to wait for the lady from that department.</p> <p> </p> <p>We were then told that the phone was at the till and we should go and pay for it; when we asked questions about the phone the staff were not able to answer any questions. In light of this we asked if we could look at the phone; we were told that we cant do that until it is paid for. When we asked to see a demo phone there was no demo for that model available. We then left the store and walked to Samsung where they were more than happy to explain the features of the phone and showed us a demo.</p> <p> </p> <p>We returned to your store to pay for the phone, and when we asked about the sim we were told no you will have to buy that separately. We showed the staff that the offer included a sim and data provided tha the sim was activated in store.</p> <p> </p> <p>We were then asked to wait AGAIN until the cell phone lady brought the sim to us and Rica’d it. When we arrived at home and opened the phone, we saw that we were given the wrong sim for this phone.</p> <p> </p> <p>Please confirm how you propose to resolve this matter; I really cannot believe that you can allow the don’t care attitude and poor training of your staff to inconvenience your customers in this way.</p> <p> </p> <p>Awaiting your response.</p> <p> </p> <p>Regards</p> <p>Jane</p>