1 reviews | Active since Dec 2010
GoPro Pricematch
Went to buy the Gopro Action camera advertised for R2500 at your store.<br> Requested price match with same model advertised for R2000 at Sportsmans Warehouse. I checked that competitor had stock who confirmed 3 units at Tygervalley. <br> The sales person called her manager who phoned for a price match. <br> The Dion sales manager was unable to get price matched which I later found was due to her requesting a price on the discontinued Gopro 3 white edition. <br> <br> I phoned the same SMWH branch while in your store and was able to confirm stock. Your sales staff were just not interested.<br> <br> So after wasting almost half an hour I gave up and left.<br> <br> After leaving your store I phoned again and again confirmed stock. This is when I heard that your staff was requesting a price match on the discontinued Gopro 3 white edition.<br> <br> Poor attitude.<br> Poor product knowledge.<br> <br> In my opinion I am doing you a favour by allowing you to match the price of a competitor while your staff seem to be under the impression that they are reluctantly obliged to do me a favour.<br> <br> BTW. Same model available at Orange store for R1903.<br> <br> Only reason I went to your store was due to me wanting the camera today.
We are in receipt of your complaint with reference *** and apologize for your poor shopping experience in this store.
The matter will be investigated where after you will be provided with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We are in receipt of your complaint with reference *** and apologize for your poor shopping experience in this store.
The matter will be investigated where after you will be provided with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
