NL
NAEEM L

1 reviews | Active since Jul 2011

18 May 2015, 10:10

GEORGE JUST WANTS TO KEEP A CUSTOMER HAPPY

About a week ago, i put a complaint on Hellopeter regarding a product bought from Dion Wired. It was brought to my attention that i was in fact confused and that my product was not actually under warranty still. My concerned raised was that i was firstly misled to believe that it was under warranty, and that is the only reason i sent it in for repairs. The item was working, but just seemed to have an electrical short that was causing the motor to take time to heat up and work at full capacity. The cost quoted for repair was a ridiculous R900 for an item i bought at R1000. i was upset at sending it in, and waiting nearly 2 months without the appliance. George had then called me to offer me a refund for the product. I am really glad that he can understand that it makes more sense giving me a R1000 refund and me paying in another R600 to purchase a brand new one. I have collected my refund and will most definately be buying another fryer from Dion Wired Boksburg in the near future... just waiting for it to go on a good special.

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Replies (1)
Dion Wired
Dion Wired's reply18 May 2015, 10:29
Official
Hello naeem786,

Thank you for taking the time to give us feedback on your shopping experience.

We are glad that we could live up to your expectations and thank you for shopping at Game.

Looking forward to have you in store again soon.

Regards.

Rina Taute
Group Customer Service Advisor
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Tel: ***73