Frustrated Customer

On 17 November 2017, I placed a pre-order for the Iphone X. On the release date of the Iphone (24 November 2017) no communication was issued notifying customers as to when we can expect delivery of the Iphone X, even though on the release date, emails were sent notifying the general public that the Iphone X is available at Dion Wired. This is very misleading and confusing to both the general public and customers alike. After numerous phone calls and emails to various divisions, no clarity was provided. In fact, I got through to their online call centre once, after attempting to phone them for 3 consecutive days. Frustated, I decided to cancel my order with Dion on 28 November 2017. To date (7 December 2017), I have received no response whatsover. Dion do not respond neither to emails nor to phone calls. Managers use Black Friday as an excuse which is unacceptible to say the least. Dion give off the impression that they are an efficient and capable online store, but the contrary has been proved. ***********, inefficient and unproffesional.