From Lousy(bad) service to worst, painful, unexpected service.

To begin with, this is my second review about Dion Wired Menlyn. I bought a Asus 7th generation laptop at Dion Wired for about R10000. It stopped working and I had to take it back. In this regard, I endured the worst service ever when I was booking the laptop but eventually it was booked. However, after 15 days I received a quote stating that my laptop is out of warranty but I called them and it transpired that it was not the case. Now it's more than 25 working days, I don't have the laptop nor refund. I called the shop and Rosina furnished me they are busy and they are waiting for the parts from a third party and they had a problem with the proof of payment which was resolved 25days ago when the laptop was booked. She further stated that, l will receive the laptop shorty (in two weeks time). I requested to speak with the manager and it made no difference. The manager asked for my number and promised to call me back which he never did. So what now?Dion wired you now have both my money and laptop. I have no hope now so this review is for fellow customers to be aware. I endured beyond BAD SERVICE from the employees to the management. Dion Wired you are in breach of your own polices and the Consumer Protection Act.