***** at Dion Wired Canal Walk

I bought a brand new iPhone at Dion Wired Canal Walk in October last year and within 3 weeks there was an issue. After a long period - more than 3 weeks - I got a "new" phone . We actually asked if this was a brand new phone and was told it was. In February I had a different issue with the replacement phone and took it back to the store on 25 Feb. I still have not got my phone back (3 weeks later) and have been given the run around by the store employees and manager. They now say the phone is out of warrantee and their supplier wants to charge us for repairs (Vodacom). The store acknowledges that the phone is still in warrantee but what it shows us is the replacement was not a new phone but a refurbished one. We now want our money back as per the Consumer Protection Act but the store will not let us get hold of anyone to authorise a refund.

The issues are: 1. The fact that the phone was refurbished and not new was misrepresented to us. Also, we do not understand how a brand new phone can be replaced with a second hand one. 2. We are being stone-walled by Dion Wired Canal Walk - we cannot talk to anyone in authority. They will not give out numbers/names/emails and our calls to Head Office get cut off and emails go unanswered. 3. They won't give us a working phone or a refund.