Fitbit not sent for repairs

Good day,

On the 8th of December 2017 I booked my Fitbit in at Dion Wired Woodmead with the instruction for it to be sent to Fitibit directly as per instruction from Fitbit. I attached the instruction from the as part of the book in.

After receiving no response after a month I decided to call for an update only to find out that the watch has still not been repaired and I was told it is waiting for an assessment. After I called in again today (15/01/2018) I was told the watch has in fact only been sent to Fitibit last week and not in December.

Basically, you have wasted more than a month of my time where I have been without a device that costs a lot of money.

This level of service is shocking to say the least. Heaven only know how much long I am going to wait.