DE
Donovan E
1 reviews | Active since Mar 2011
20 Feb 2017, 08:46
Fitbit Issue not resolved
<p>I purchased a Fitbit Charge HR on the 29-06-2015 and have had the watch replaced because of a strap that comes loose. This is a manufacturing fault and I tried to get it fixed on the 17-02-2017.</p> <p> </p> <p>I was told that the watch is not reparable so I have a watch that works with a strap that has come loose. This is a watch that monitors heart rate and it is useless to me. Fitbit really needs to take responsibility for there sub standard product. This is not acceptable and I purchased this watch for R2560-00 in 2015.</p> <p> </p> <p>Please can you give attention to this request.</p>
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Replies (4)0
Replies (4)
Dion Wired's replyOfficial
20 Feb 2017, 10:10We acknowledge receipt of your complaint with reference ***1 and apologise for any inconvenience in this matter.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Dion Wired's reply20 Feb 2017, 10:10
Official
We acknowledge receipt of your complaint with reference ***1 and apologise for any inconvenience in this matter.
Senior Management will investigate this matter and will contact you to discuss.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
DE
Donovan E's updateReviewer Update
23 Feb 2017, 11:31Response from Fitbit.
We looked for warranty options for you, but after reviewing our system, we're truly sorry to inform you that your Fitbit is no longer covered by Fitbit's limited warranty, the warranty of the Fitbit´s trackers is from one year since the tracker is setup to the account or since the purchase date, if you have doubts about this please visit this Warranty Policies.
In this case if you buy another tracker with us in the future, we will be glad to provide you with a Premium membership of 1 year, this will help you to have a better image about your progress and improvement, if you have doubts about this awesome feature, please be so kind to go to this link What is Fitbit Premium?.
Thank you for your understanding about this, let us know if you have an additional doubt.
Sincerely,Alexander P. and the Fitbit Team
DE
Donovan E's update23 Feb 2017, 11:31
Reviewer Update
Response from Fitbit.
We looked for warranty options for you, but after reviewing our system, we're truly sorry to inform you that your Fitbit is no longer covered by Fitbit's limited warranty, the warranty of the Fitbit´s trackers is from one year since the tracker is setup to the account or since the purchase date, if you have doubts about this please visit this Warranty Policies.
In this case if you buy another tracker with us in the future, we will be glad to provide you with a Premium membership of 1 year, this will help you to have a better image about your progress and improvement, if you have doubts about this awesome feature, please be so kind to go to this link What is Fitbit Premium?.
Thank you for your understanding about this, let us know if you have an additional doubt.
Sincerely,Alexander P. and the Fitbit Team
DE
Donovan E's updateReviewer Update
23 Feb 2017, 11:33So after having the watch for less than a year they are willing to give me the following.
Nothing...
Hi Donovan,
Thank you for your reply.
As you know our main goal is the satisfactions of our customers with our products and services. If you change of mind in the future and you buy a tracker with us, we will be more than glad to assist you.
Have a nice day.
DE
Donovan E's update23 Feb 2017, 11:33
Reviewer Update
So after having the watch for less than a year they are willing to give me the following.
Nothing...
Hi Donovan,
Thank you for your reply.
As you know our main goal is the satisfactions of our customers with our products and services. If you change of mind in the future and you buy a tracker with us, we will be more than glad to assist you.
Have a nice day.
DE
Donovan E's updateReviewer Update
15 Mar 2017, 09:27I change my mind about Fitbit. They gave me a replacement Charge HR without any cost.
That is service now after communicating with them.
Thanks Fitbit
DE
Donovan E's update15 Mar 2017, 09:27
Reviewer Update
I change my mind about Fitbit. They gave me a replacement Charge HR without any cost.
That is service now after communicating with them.
Thanks Fitbit