TS
Tracy S
1 reviews | Active since Aug 2018
30 Aug 2018, 10:29
FED UP!!!!!
I have been battling with Dion Wired for months now! I have specifically wrote them an e-mail in April asking them whether they are receiving my payments. I got an e-mail back saying they did receive my payment for April. I paid my account every month thereafter and now I got notification from SA Homeloans that my payments with Dion Wired is in arrears. I phoned Dion Wired and according to them the last payment was received on the 29th of March. From then to now I have not received any statements, no call to say listen your account is in arrears NOTHING! I forwarded my proof of payments and phoned them again insisting on a letter to say that I am not in arrears and that the account is actually in credit but Shenise told me I have to send an e-mail to "contactus" and they will reply to my e-mail. I have been waiting 3 days on a previous e-mail just to get a reply saying they willl get back to me within 48 hours. Their service is pathetic, no statements are being sent, but when it comes to placing you on ITC they are very quick!
I need assistance and I need it like in yesterday as I am being penalised for the incompentency of Dion Wired's staff!!!
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Replies (2)
Dion Wired's replyOfficial
30 Aug 2018, 13:34We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will contact you out of this forum. You may also contact them directly on ***or ***
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Dion Wired's reply30 Aug 2018, 13:34
Official
We acknowledge receipt of your complaint with reference ***9 and apologise for your inconvenience in this matter.
We referred the matter to the Credit Provider, RCS, who will contact you out of this forum. You may also contact them directly on ***or ***
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
TS
Tracy S's updateReviewer Update
30 Aug 2018, 14:02I have been on my phone for more than an hour and Shenise advised that the proof of payments was sent to the ITC department as well as the accounts department and that I would have a letter by 14h00 today confirming that I am not in arrears. Needless to say it is 14h00 and no letter! I now have to sort Dion Wired's problems at my costs !
TS
Tracy S's update30 Aug 2018, 14:02
Reviewer Update
I have been on my phone for more than an hour and Shenise advised that the proof of payments was sent to the ITC department as well as the accounts department and that I would have a letter by 14h00 today confirming that I am not in arrears. Needless to say it is 14h00 and no letter! I now have to sort Dion Wired's problems at my costs !