Faulty TV exhange

I purchased an LG television late November. After 36 days of use, my TV stopped working. In the middle of a movie the screen went white, with black vertical lines - a nightmare for anyone that has purchased a new electronic device.

I phoned Dion Wired (several times) the next morning, and was given this whole story about the fact that an LG technician would have to be called out to come and look at my TV. After some prodding and fault finding they would then send the TV for repairs - which then will take several weeks. This is apparently Dion Wired protocol - if the product doesn't fail in your 7 day cool-off period then the device must be repaired. I however was adamant that this was a faulty product - 36 days of mild use, come on!

I purchased the TV from Dion Wired Greenstone mall, and gave them a call and spoke to their sales manager Aneil. Aneil is the real star in this story, as he really showed that he has the customer at heart, and in his own capacity thought carefully about the situation. He agreed that 36 days pointed to a factory fault, went completely out of his way and arranged a brand new TV for me.

Crux of this review is that Dion Wired's return and exchange approach with regards to faulty products needs some work. If its faulty within a reasonable time - exchange it. Don't dodge the problem and make the customer jump through several hoops to resolve the issue. However its people like Aneill that pulls everything together to in the end have a happy customer.