Faulty SMEG kettle and appalling service delivery from Dion Wired Woodmead and SMEG South Africa

I have received the worst service from Dion Wired in Woodmead. I bought a SMEG kettle from them in June 2017 and the letters fell off just months after this purchase. When I went to the store I could not receive a replacement or have the matter fixed. I am appalled because they give a warranty however this is rendered futile if *********** staff are tasked with service recovery. Two years later I find myself with a faulty kettle and staff who give the run around. The matter has also been escalated to SMEG Johannesburg in January of 2018 and they are just as careless with people's hard earned money. Companies are quick to position themselves as selling quality and treating customers well and then this! I have engaged with the below staff; Clinton Lubbe (Sales Manager Dion) Judith Matava (Admin Manager Dion) Diana Maloka (Service Co-ordinator SMEG SA) Liana Cronje (Senior Account Manager SMEG SA)