False advertising, unfulfilled promised and absolute lack of empathy

On 20 September 2017 I ordered FIFA 18 - Ronaldo edition on DionWireds website. This was a pre-order for a game that was being released on 29 September.

By 3 October I had still not received the game. I called the call center and was told that they will follow it up and call me back. This did not happen. I then sent an email to their customer services desk, only to be told the following: "Thank you for the email.

I really do apologize for the inconvenience caused as well as the delay. Unfortunately stock was only ordered for customers that pre ordered before the 15th September. We can still offer you the normal edition at R799.00 and refund the balance or a full refund can be processed."

So you're telling me that you advertise something on your website which you've already closed orders for and have no intention of fulfilling?

But that's not where it ends, after reluctantly accepting that I would take the normal edition on 3 October, I have still not received the game or the refund of the difference. I haven't even received a tracking number or confirmation that a new order has been processed.

Th state of affairs at your online department is absolutely pathetic and in all honesty it brings shame to your entire brand.