False advertising - bad service

<p>Hello,</p> <p> </p> <p>On 17.06.2017 around 17h30 me an my partner went to Dion Wired Canal Walk to purchase a laptop. From the moment we walk in we could see that the store wasn't busy but nobody was really interested, however after Robyn finished chatting with her friend and checking her phone she assisted us. I told her what we want and she took the price tag of the laptop and we went to Melissa to sign a vodacom contract. While Melissa was busy with the contract Robyn came to tell us that she only have the laptop on display plus another one that was also open as a demo (it is marked on the box DEMO) and then was difficult to decide but i said if they give me a demo price on it I will take it and Robyn said yes. She went to her supervisor and come back with a printout showing me that the laptop was R8999 and now is marked down to R7999 si the cant give a demo price because that is the lowest price that they can give R7999 as advertised. Then I raised the querry why was the laptop advertised on their pamphlet with a saving of R 2000 if the initial price was R8999 and the special is R7999 because that gives only R1000 saving and that is false advertising. The pamphlet states it was R9999 and now is R 7999 but the stock print out that Robyn showed me states clear it was R 8999 now is R 7999. I asked for the Manager and the gentleman told me he is the manager but the advertising have nothing to do with him, he is not responsible for what is printed there and he took the print out that showed R 8999 from Robyn and he walked away, never to come back. I however asked Robyn to contact me back regarding that but so far no call back. Then we sign a vodacom contract only to be told at the end that we dont get a wifi router, i asked why and Melissa said is not included, then i said so how must i use the the sim card, then she went to check if they have stock and came back and told me she only have one on 3G that i must purchase separate, i didnt, I went to other shop and had to pay R700 extra for wifi router then i got home insert the sim and until today the sim doesnt want to connect. I will like Deon Wired to please contact me with the following:</p> <p>1. What would have been the correct price on the demo unit for my Lenovo Intel Core I5 ?</p> <p>2. Who can pay me the other R1000 saving as advertised?</p> <p>3. Why if you promise 3 years warranty one still have to call a number to register the warranty, why can't that be registered directly.</p> <p>4. My sim card is still not working after 2 days it says "sim card registration failed" - Maybe Melissa still need to finish something on my contract - contract number ********** </p> <p> </p> <p>I am sure if you need more details you can watch the camera footage in store.</p> <p> </p> <p>I am looking forward to your reply</p>