1 reviews | Active since Apr 2018
I have never experienced such shocking and terrible service before! I am a very understanding and easy going person, but I have been fight with this company from November already! Different issue every time... And the call centre service needs a SERIOUS look at. Half the time no one answers and when someone does, they sound bored and half asleep, and have no idea of what's going on and constantly need to contact another department to find out what is going on. Then you get told they will get back to you, and majority of the time you hear nothing, that I have to phone back and start all over again. Communication needs to be seriously worked on.
I can safely say that I will NEVER purchase a thing from Dion Wired again!
With regards to emails NOT being answered! I sent an e-mail the 29 Nov, 20 Feb, 2nd March, 28th March and have absolutely no reply!
We acknowledge receipt of your complaint with reference ***1 and apologise for your inconvenience in this matter.
We referred the matter to Management @ONLINE and they will contact you to discuss this matter.
Regards.
DION WIRED ONLINE TEAM
***
Tel: ***
Best regards,
We acknowledge receipt of your complaint with reference ***1 and apologise for your inconvenience in this matter.
We referred the matter to Management @ONLINE and they will contact you to discuss this matter.
Regards.
DION WIRED ONLINE TEAM
***
Tel: ***
Best regards,
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