Extremely bad service from Deon and wired

I received and still receiving bad service. In February I paid a settlement fee and sent proof of payment to the account department. In March, Deon and Wired deducted money from my account, I called in and spoke to a lady she said that she can see my information on the system but its not captured. After a week I gave them a call again, another lady said she will forward my query to the supervisor. Up until today it has not been done. Last week I received an sms telling me that you will still deduct. I tried calling again today and I was on hold for 31 minutes. This is so unfair I don't owe the store any more.