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Nabeel N

1 reviews | Active since Feb 2012

01 Mar 2018, 16:46

Extended Warranty from Mass Mart for Rattling Whirlpool Freezer

I bought a fridge and freezer from Dion Wired in Claremont on the 12 September 2015. After discussions with the sales rep i elected to take the 3 year extended warranty.

Towards the end of of 2017 the freezer started rattling. The rattling became worse so we logged a call on the 22 Jan 2018. To date a technician came out twice. On one occasion he left the freezer was quiet. The next day the rattling started. Since then the rattling became progressively worse. I have logged a call and called the call centre only to be kept strung along. Today after waiting 15mins to enquire what the hold up was, the operator hung up on me.

I cannot explain how frustrating this has been. My freezer remains idling like a truck which is echoes through my household. I will never buy Whirlpool and will never buy from any Massmart ever again. This service is non-existent. Don't be duped into taking out an extended warranty. it is a joke.

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Nabeel N's update11 Sept 2018, 15:10
Reviewer Update
My problems with my freezer continues... So after posting the above, someone did actually contact me and someone did come out. On the 5th of March 2018 my freezer was supposedly repaired only for it to start rattling later that same night. After another tiring to-and-fro which included a visit to the Dion Wired Cavendish store to speak to the manager, my freezer was repaired in the middle of May 2018. From the time i logged a call which was the 22 Jan 2018 it took nearly four months to repair. Fast forward to September 2018. I recently returned from pilgrimage only to find that the very same freezer is now not working at all. I logged another call on the 6th September 2018. I received a response on the 7th September to say that a call was logged. Bear in mind that my extended warranty expires this week. To date, no one has contacted me. I sit with a freezer which i paid R10k for in 2015 that is of absolutely no use which i have had to fight for repairs. Clearly this is a defective product and i am sick of begging for this to be repaired. I am compiling facts and have sought legal advice. On principle, no customer should ever be put through this type of service. To Dion Wired, please review your Whirlpool stock, as the quality of my freezer is unacceptable. To Massmart Extended Warranties, i dont know how you operate, but this makes me thick twice about going anywhere near your. Please come and collect this defective product and replace it or give me my money back. I have no faith in a temporary repair solution.