1 reviews | Active since Feb 2014
Extended Warranty
I took my Delonghi Coffee machine in as it stopped working and i purchased an extended warranty. They booked it in under Ref: 161/5689. Two weeks later i collected the machine, i came home and the machine still wasn't working. I then took it back the next day. The customer service gave me the address of the agents and i ran around the whole day trying to get the machine sorted. I waited at the agents for a couple hours and they fixed the machine. Now it has stopped working again. This will be the 3rd time i have to take it back and waste my time and petrol. I really feel this machine needs to be replaced with a new one. I cant face to collect it again and it works for a few days and then i have to take it back again.
We acknowledge receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
The store are in contact with you and the EW Division in order to resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
The store are in contact with you and the EW Division in order to resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
