Excuses Excuses .....

Recently bought a washing machine from Dion Wired when checking contents and removing packaging noticed that there was a dent on top of the washing machine and the enamel looks to be cracking and peeling off, cardboard cover that supposed to protect the top of the product had an indentation of something heavy that was placed on top of the machine and if you know what cardboard looks like when it's exposed to water well that's exactly how the cardboard looks, when collecting from Mass Distributors Newlands East we where not offered to check contents, the washing machine was just loaded into the vehicle by staff and that was it ...... so I thought ..... I then proceeded to contact the store and notify them immediately of the damage and when I say immediately I mean within a space of 1.5 hours I was just told by the sales manager they will get the sales consultant to contact me, called again today and was given the same excuse, and to make matters worse I was advised that they may not deliver another machine if it is confirmed that it needs to be replaced I will need to arrange that myself, hell noooo they will have to deliver a new replacement washing machine at no cost to me end of story no further discussions required.

I need this matter resolved as soon as possible but I'm being around a bush.