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XL
Xavier L

1 reviews | Active since Jul 2012

05 Dec 2017, 05:42

Exceptionally bad service

I purchased a laptop from Dion Wired online store on 24 Nov 2017. The package is yet to arrive and there's no indication of when it will as the call centre never seems work. No one answers my phone calls. This is the first time I used the Dion Wired online store and would NOT recommend it to anyone as the service is exceptionally poor. I will never, ever make use of this platform again nor will I buy anything else from any Dion Wired store. For such a large retailer, Dion Wired SUCKS at customer service!!! Something needs to happen. Either give me the laptop I've ordered or give me a refund in full (and I'm not talking about a voucher).

0
Replies (3)
Dion Wired
Dion Wired's reply05 Dec 2017, 08:23
Official

We acknowledge receipt of your complaint with reference ***5 and apologise for your inconvenience in this matter.

We referred the matter to the Online team who will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

XL
Xavier L's update06 Dec 2017, 06:03
Reviewer Update
Dion Wired are not serious about customer service. Despite the response on HelloPeter , no one from Dion Wired has even attempted to contact me or reply to my email. I demand a full refund.
XL
Xavier L's update08 Dec 2017, 08:02
Reviewer Update
Dion Wired your response is not good enough. For such a large retailer it seems you bit off more than you can chew for black Friday. Infrastructure should have been in place to accommodate all the orders since you anticipated that there would be a large amount of sales. You gladly took everyone's money but the goods but failed to deliver. It's pathetic