Empty Promises from Dion Wired

Pathetic service rendered from day 1 starting with the junior staff member to the regional manager. On the 30th of April we made a purchase of an iPhone 6s plus cellphone. The phone failed to activate and we took it to the store on the 17th of May 2018 where we were promised heaven and earth by Anil Padayachee and none received to date. He mentioned that the phone will be assessed on the 18th after lunch by Danieka, a lady who happens to be an iPhone fundi/ technician. We left the phone there with this hope after this glorious promise. We waited for a phone call on the 18th as promised until I realised that this is not going to happen. I then called the store where again I was promised that the phone will be assess as the iPhone technician confirmed that she is on her way and then we will be called to collect the phone. we waited in vain. I called the store on Monday the 21st of May and was told that Anil will call me back as he is busy on a call. I called again and Palesa told me that she gave Anil a message to call me and he just left. I spoke to him after he was tracked down. I called the complaints department when I received the coldest service from Rabia who promised that the Regional managers with the names Hendrick Willis and/or Richard Leach will call me by close of business on Monday. I then received a call from Michael Momberg who only wanted to be listened to and failed to provide me with an opportunity to even suggest how they could assist. I am still awaiting a call from Hendrick Willis and/or Richard Leach as well as the phone. I don't have faith that we will be getting the phone anytime soon.