Don't waste your time with them - No feedback, no delivery.. call centre doesn't answer

I went into Dion Wired on the 25th November to buy a MacBook Pro, I was told they don't stock this model in store and I must order online. I was desperate as my laptop was ****** and didn't really have time to wait for an online order. The consultant assured me it would arrive the following week.

10 days have now passed since ordering and I have heard nothing, calls to their call centre either go unanswered or it is answered by the PABX but then rings until it drops. Their delivery promise is 5 - 10 days!! I should have just spent R2000 more and bought it at the iStore that had stock!!

I haven't even received an update to reflect the item has been packed and handed to the courier. I have now contacted my bank to try and have the credit card payment reversed.