1 reviews | Active since Oct 2015
Do not shop at this store
What a shocking experience I had at this store. I have always been a consumer that knows that mistakes happen and they are part of the consumer experience however it is also not the fault of the consumer that these mistakes happen. In short I went to this store to buy a Tom Tom Multi Sport Cardio Watch for my wife on her birthday. A sales person trying to close a sale and assist his client made a mistake & offered me their Demo watch on the floor for a reduced amount. When we agreed and had removed the watch from the demo stand and boxed it already he went to get the discount vouchers. He came back about 8 minutes later to say his manager will not allow him to sell the demo unit as they still have stock of the closed boxes which are R900 more expensive. I asked to speak to the manager and he said she can't come out she is on a call but that I cannot have the watch. I then demanded to speak to her, 10 minutes later the manager (Tayyibah Mahomed) came out. Long story short she was extremely rude, obnoxious and should not be allowed to deal with clients. If she is a reflection of Dion Wired's staff choose then Lord help them as she will do more harm to your brand than you can imagine.
We acknowledge receipt of your complaint with reference ***5 and apologize for the poor service rendered to you at this store. I can assure you this is not the norm in our stores and will not be tolerated.
We confirm that Store Manager Charles contacted you and that you will return to the store over the weekend where he will personally assist you in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5 and apologize for the poor service rendered to you at this store. I can assure you this is not the norm in our stores and will not be tolerated.
We confirm that Store Manager Charles contacted you and that you will return to the store over the weekend where he will personally assist you in this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
