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Cobus V

1 reviews | Active since Dec 2017

11 Dec 2017, 16:54

Do not offer a service you cannot deliver on!

I have ordered a Samsung Tablet on Dion Wired Online service on the 27th of November. Payment has gone through (30 Nov) and I have yet to hear from them with regards to the delivery of the item. I called, no answer. I called again, no answer. I called head-offices and they tell me they are really busy with Black Friday orders. I write an e-mail (7th Dec), no reply. I have been exceptionally patient and now I am fed-up. It has been almost two weeks. At the moment of purchase, the Black Friday vibe was still on I had plenty of different discounted options when considering my purchase, but chose Dion Wired thinking:"Hey they are a big company. Probably have all the kinks ironed out and my delivery is assured. I can trust them. They won't ****** me over". Well, I was wrong. Bottom line: I am minus x amount of money. I have no tablet and I am seriously regretting trusting Dion Wired. Fix this.

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CV
Cobus V's update14 Dec 2017, 13:53
Reviewer Update
Well, here we are again. Do not be fooled by the private reply given above as DionWired has said that Senior Management will contact me and has yet to contact me at all. Tell me DionWired should I write a second review in addition to the first one about your senior management and repeat the process and review the branch manager, and repeat the process and review the managerial director, and then write a review about the CEO... How many reviews or complaints must be lodged before I receive some decent service. It has been two days since you have "acknowledged" my complaint. How, I mean HOW, does an internationally acclaimed conglomerate giant fail to deliver a service comparable to other more humble companies. Fix this. I have planned my work around you. I have sacrificed convenience to accomodate you. Fix this.