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Pravishkar M

1 reviews | Active since Dec 2013

08 Aug 2016, 08:36

Dissatisifed

<p>I bought a new TV yesterday. After paying and coming home to install it, I realised the box was opened previously and the TV power cable was missing. The batteries were installed in the remote as well.</p> <p> </p> <p>I called Dion Wired to complain, and no compassion was given to my inconvenience and ditance that i needed to travel to rectify a mistake beyong my control.</p> <p> </p> <p>When I revisited the branch later that afternoon, it was a simple take a new one, I enquired about my unneccary travel expense and parking levy, and it was simply dismissed.</p> <p> </p> <p>I cannot beleive a franchise of this magnitude will be so dissmisive of customer service, considering their items are not menial prices.</p> <p> </p> <p>I beleive that i deserve some kind of reibur*****t for my inconvenience.</p> <p> </p> <p>Thanks</p>

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Replies (2)
Dion Wired
Dion Wired's reply08 Aug 2016, 10:30
Official

We acknowledge receipt of your complaint with reference ********** 3 and apologise for any inconvenience caused.

Senior Management wil ltake the matter under advi*****t and will advise you accordingly.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

Dion Wired
Dion Wired's reply10 Aug 2016, 08:00
Official

Further to the above matter we confirm that management communicate with you in this regard and offer you a voucher for your inconvenience.

We look forward having you in the store again soon.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,