Dissatisfaction with courier service contracted with Dion Wired

I purchased (payed in cash) a 4 door Hi Sense refrigerator on theverything 24th of November 2017 at Dion Wired in Bedford View. I requested for a delivery and was told to pay R380, which I paid for as well. I was told that the delivery would be done on Saturday, the 25th, or latest on Sunday, the 26th; and that the courier service people will be in touch.

I received an sms on the Saturday that the courier will be in touch with me, but I heard nothing from them until tonight. I got a call from an unknown number, and upon answering the guy on the line was very rude and abrupt,did not say who he was, or what company he was from, asking where I was, they are coming, and that was at 19:30.

He was busy telling me to direct me from where he was, I told him I was new in the area, and the best I could was to send my location via whatsapp. When they eventually got here around 20:30 he was hooting and banging my gate, and my husband went to open for them.

Long story short, the fridge could not fit through our door, and because it was night time, we couldn't make any alternative plans. We do not have a toolbox as we recently moved, and could not go buy it anywhere to buy or borrow it, so that we could have someone come and dismantle the door, to get the fridge in. I refused to accept the delivery and told those people to take it back, cause they were not going to leave it outside.

What I want is my refund for the delivery, and arrange to collect it from the warehouse myself.