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Meilan M

1 reviews | Active since Aug 2013

25 Sept 2015, 13:41

Display price not honoured

Visited the Dion Wired at Cedar. I made an informed decision to purchase an item at the displayed priced. When I got to the till I was told that there had been an error on the displayed priced. After engaging with the store manager, Nadia, who had a really bad attitude. I was informed that she was not obligated to honour the price and they are allowed to make mistakes with pricing. <br> <br> This is really pathetic as the customer should not have to pick up the slack for mistakes made by Dion staff. <br> <br>

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Replies (1)
Dion Wired
Dion Wired's reply25 Sept 2015, 14:06
Official
Hello Meilan,

We acknowledge receipt of your complaint with reference ***1.

With regards to your complaint, may I start by thanking you for your support
and for choosing Dion Wired as your destination for your shopping.

Our apologies for the price discrepancy at the till point, we will most definitely
focus on ensuring that our system prices on advertised lines are correct.

Store management will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73