Disgustingly poor customer service

<p>I paid my account on the 3rd of November 2016 and now, almost 3 months later the money has not been allocated to my account. After providing all the information they required, i have made more than 20 calls to them following up on my payment and they not assisting. Three times I spoke to management and they promise to call back which they never do. They never read to understand the emails I have sent, which are more than a dozen by now. They just send automated responses and they never follow up. You would swear they have a robot manning that mailbox ********** who ever it is has no clue what they are doing, maybe they cannot even read. This payments department needs some lessons on how to do their job!!!</p>