1 reviews | Active since Mar 2017
Disgusting service at Dion Wired Gateway
<p>I have received disgusting service at Dion Wired Gateway.<br />Yesterday I purchased a Hisense UHD TV. Upon setting it up and turning it on, I found that the LCD panel was damaged.<br />Upon returning it to the store today I was treated like a ******** as if I was the one who broke it.<br />As per the CPA I demand a replacement or a full refund.</p>
Complete waste of time. After two weeks I've been told by Mark Perumal I am responsible for the damaged panel and no compensation will be given Hisense South Africa
My response:
Hi Mark,
While there was a check done before leaving the store, I did not examine the tv close enough to see the minor crack on the screen.
At no time was I informed of the purpose of the check - I made no agreement, verbal or in writing that the TV is in 100% working order.
If this is the purpose of the check, then the TV should be switched on and a demo should be done to verify this.
As far as I'm concerned I have been sold defective goods and I want compensation ASAP.
I implore you to do the right thing here and stop wasting my time.
Regards
Julian
Complete waste of time. After two weeks I've been told by Mark Perumal I am responsible for the damaged panel and no compensation will be given Hisense South Africa
My response:
Hi Mark,
While there was a check done before leaving the store, I did not examine the tv close enough to see the minor crack on the screen.
At no time was I informed of the purpose of the check - I made no agreement, verbal or in writing that the TV is in 100% working order.
If this is the purpose of the check, then the TV should be switched on and a demo should be done to verify this.
As far as I'm concerned I have been sold defective goods and I want compensation ASAP.
I implore you to do the right thing here and stop wasting my time.
Regards
Julian