Disgusting service and ********* in that goods delivered is not new

I purchased a washing machine and dishwasher from the above store almost 2 weeks ago. The manager of the store specified the incorrect date of delivery and for the past 2 weeks nobody from the store or the contact centre could confirm a date of delivery. This is how pathetic their service is. I eventually receive the goods today, with no arrangements made for delivery. To my utter disgust, the dishwasher arrives bubble wrapped and not in a box. I purchased a brand new dishwasher and waited almost 2 weeks for it - only to receive a dishwasher that looks like a display unit. The sad thing is that Dion has no mechanisms in place for escalation, because their call centre is just as useless as the people in their store. It is disgusting to know that sales are made just for the commission and there is no service after that sale. The delivery company informed me that all they do is drop off the goods and do not even take it out of the packaging - I have never previously purchased anything from any retailer and received such disgusting service when it came to delivery and standard of goods. Do no recommend Dion Wired - and Dion - please come and fetch your sample unit.