Disgusting Service and BAD attitude

<p>After placing an online order on the 25 November 2016, and effecting payment I have to date not received any feedback regarding my order besides an email confirming that payment has been received on the monday thereafter. Since then I have made numerous calls to the call centre. On most occassions it takes up to five minutes for someone to even answer - if they even do. After speaking to a consultant on 2-3 occasions I have up until now got no half decent response. The one consultant even told me that the goods have been collected by the courier company and provided a waybill number. After contacting the courier they had advised that the waybill number does not even exist on their side. The consultant i had spoken too had a terribly nonchalant attitude and then says "i always call my customers back" - almost a week later I am still waiting for her call. Almost 10 days since placing the order I have NO idea at what stage my order is. </p>