CB
Christina B
1 reviews | Active since Apr 2016
17 Apr 2016, 15:43
Disgusting service!
We order a Bosch washing machine from Dion Wired. First off the delivery got mixed up and then just never came and eventually I had o track the machine myself and follow-up twice just to find out when the machine was going to be delivered. Then appliance arrived with one of the plug fittings not fitting the machine. Being a Bosch I would have thought they could at least get the basics right. We went to a Dion Wired store and they said the only way to return the washing machine is to pay the delivery fee again. This is such poor service! I no longer want this washing machine brand, or anything to do with Dion Wired. I will never shop there again.
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Replies (2)
Dion Wired's replyOfficial
18 Apr 2016, 18:55Hello christina1990,
We acknowledge receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
We confirm that the Online team contacted you and is busy resolving the matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
We confirm that the Online team contacted you and is busy resolving the matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Dion Wired's reply18 Apr 2016, 18:55
Official
Hello christina1990,
We acknowledge receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
We confirm that the Online team contacted you and is busy resolving the matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9 and apologize for your inconvenience in this matter.
We confirm that the Online team contacted you and is busy resolving the matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
CB
Christina B's updateReviewer Update
12 May 2016, 07:00We submitted the return on 18 April and the washing machine was fetched on 23 April, they said I will be refunded 3 - 7 working days later. It has been much longer than this and still non refund, even after following up with them last week. Dion Wired's service has not failed to disappoint.
CB
Christina B's update12 May 2016, 07:00
Reviewer Update
We submitted the return on 18 April and the washing machine was fetched on 23 April, they said I will be refunded 3 - 7 working days later. It has been much longer than this and still non refund, even after following up with them last week. Dion Wired's service has not failed to disappoint.