disgusting service

I bought a JBL sound bar at the Canal Walk store and after a few months the Sub was not working and did not connect to the bar via Bluetooth. I took it back to the store as this had to be fixed or replaced. The item was sent for repairs and I waited almost a month before I received the item. However, the remote was missing and had to wait another week before I received a remote.

Thinking that this problem was sorted, after another two/three months the same problem occurred with the sub not connecting to the sound bar. I have taken it back to the store and its two weeks and nobody got back to me to let me know what is happening. After both managers confirmed that they will update me, nobody has gotten back. I had to call in myself and run after information myself which is pathetic and then all the manager says is that it takes maximum 21 days. I know that but the point is Dion wired do not get back to their customers on process. Dion wired Expects customers to buy the products they stock and can quickly take your money, but when you need to return items and have feedback on a product you bought the service is disgusting. Nobody can tell you the proper story and all staff looks lost.

I have been supporting Dion wired since they opened in Canal Walk but the service you receive at the store is making me not want to do business with Dion wired any longer.