DISGUSTING AFTER SALES SERVICE

<p>I am having an extremely bad experience with Hisense and their unwillingness to honor the warranty on their products. I have spoken to various persons within their organization to try and resolve my complaint. The latest person is Robin who like all the rest of their staff makes excuse after excuse. I am about to report the company to the National Consumer Council. I purchased a 60" Hisense Smart TV from DionWired which was still under warranty. It started to malfunction. Hisense technicians came to my home (the only good thing about my experience) and verified that the problem could not be repaired and that the TV would have to be replaced. Now that started a hornets nest. Hisense no longer manufacture a 60" TV and want me to accept a smaller TV. The purpose of purchasing the 60" was precisely to have a larger TV than the 55" which I already have. For the next size TV which is 65" they want to charge me an extra amount which I do not have. Hisense decided to discontinue the 60" TV range - not me. Now because of that decision on their part I as their customer am being made to suffer. In fact I am being made to feel as if I am the villain. I have decided irrespective of the outcome of this sad saga never to support this brand in South Africa again. DionWired? Now that is another sad story - not only do they want to charge me an extra R4k to sort out my problem which is as a result of buying the TV from them. No one at DionWired has accepted any responsibility for this whole debacle. I will never deal with them again. They have no clue what Customer Service is.</p>