JD
Jeraline D

1 reviews | Active since Dec 2016

01 Dec 2016, 20:55

Disassociated staff with a don't c are attitude, a lack of accountability are at the helm of Dion Wired Online Customer enquiries department. I can't believe that Walmart allows such poor customer experiences. I am seriously disappointed and it seems cust

<p>I am sure that many customers are experiencing a nonchalant attitude from the staff at Dion Wired Online Store. I dont appreciate the casual dismissal of my repeated calls and false promises of return calls by managers and escalations. I was told that I should just wait for the delivery company to contact me and there is absoluely nothing I can do. Their policy and website has changed its terms from 3-7 delivery days to 5-10 days delivery only to inform the customer after payment is made. This is unacceptable !</p> <p>I even went as far as asking to fetch the goods from their address myself and was told that it is non-disclosable. Hows that. They have my money, leverage their attitude after that point and dont disclose where the goods are at.</p> <p>Bottom line Dion Wired do not honor their promises and employ unhelpful staff who dont understand customer service. </p> <p>I searched the terms and conditions of the website and I find nothing on delivery.</p> <p> </p>

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Replies (1)
JD
Jeraline D's update03 Dec 2016, 08:18
Reviewer Update

Dear customer services,

Brand building is about exceeding expectations, not meeting expectations. I expect more from a premier brand like Dion Wired.

I was contacted by your staff on the 02 December and promised delivery Saturday 03 December 2016. I have not yet been contacted by the delivery company.

This will undoubtedly be the acid test of whether customer service is just a cliche or two empty words.

I am so looking forward to seeing your promises, Dion Wired, honored this day.