Disappointed

I am very disgruntled and annoyed with this dion wired service, I explain to them that I lost my ID and I am waiting for the smart card ID as a replacement and they tell me I can't take my goods with a passport or temp ID and I am in need of what I am buying, I used this passport as proof of ID at game as they are partners and I did not have any problem, all they need to do is check my ID number to see if it is correct. I mean am I a bad payer to be getting such disregard? I am extremely disappointed by Dion wired(The Groove)PTA