DionWired: Wishes You a Bad Christmas

I made an order on Dion Wired's website in November. The stated 10 business day delivery time was a comfortable period before we'd close for Christmas.

A week after the delivery was supposed to have happened, we closed for Christmas, on the 16th of December. I contacted them via email, requesting to be able to change my delivery address to a home delivery instead. I got an automatic reply, saying they would contact me as soon as possibly, but that they have "high query volumes" - I wonder why?

That same week, I got two SMS's from Dion Wired. The first saying they would deliver that day, and the second saying that mine was the next delivery on the drivers list. Unsure whether it would be delivered at home or at work, I asked for permission from the boss to be in the office, and asked for family to be on the look out for the delivery driver if he had been given the change of address.

There was no delivery at either location for the entire day.

So I waited. Surely with an entire week before Christmas, I would get a response or miracle of miracles actually get my package delivered.

I have still not received my goods. I have still not received any answer from Dion Wired. Today I commented on their Facebook page on both of their posts (I did mistakenly put down Black Friday, but rechecked my invoice which was actually for later in the month), which have not as yet garnered a reply.

Normally by now, I'd have cancelled my order, received my money back, and bought my package from somewhere else. That however, requires actually being able to contact them.

What a WONDERFUL Christmas from Dion Wired.