DionWired the online ****** of SA

I placed an online order on the 19/12/2019 for a Nintendo Switch Grey Controller Console from an email promotion for the online platform only. A few days after Christmas I received a call from a Dion Wired staff member saying that they were now out of stock and couldn't process my order and would like to "offer me a refund." The absolute gall of this store and its staff to word their response in a way to make one believe that a refund is some sort of bargain of their beneficence is astounding. In addition it is now the 06/01/2020 and I've not received any feedback from them on my refund or any attempt to make reparations for the broken trust.