DIONWIRED ONLINE - PATHETIC SERVICE !!!!

Disgusted by the poor customer service I received from Dionwired Online. Purchased a tv on Black Friday 29th November 2019. Paid in full with delivery promised at a max of 10 days. the product was only delivered on the 5th to Dawnwing. Dawnwing have now since lost the TV! I have been asking Dionwired to intervene and escalate this but all I get are empty promises of a call back from both their online consultants and management (NAME AND SHAME - Manager (Unknown), Natasha, Sibahle and Zubair plus others whose names I have forgotten). TERRIBLE SERVICE, POOR CUSTOMER RELATIONS...WILL NEVER PURCHASE FROM THEM AGAIN! The biggest joke was when I asked about refund process, the Online consultants told me they can only refund once i receive the TV!!! and how would that happen if tv lost !?!?!?!?! TV subsequently found by Dawnwing and delivery possibly today... STILL NO EXCUSE FOR THE PATHETIC SERVICE !!!!! ORDER NUMBER #***