1 reviews | Active since Jun 2016
DionWired just another store that don't wnat clients
<p>I was first in the shop on the 30th to get the Intel Core i3 Notebook for R5990.00 in the Woodmead store and decided to do a credit application and purchase a few more stuff, BUT first the store manager made a mistake on my application that lead to my credit application being declined. After I managed to swallow my embarrassment and found out that the fault was in there side, I still managed to walk out there at 17:00 on the 31st empty handed, because the store manager strolling around at the time, after I've been waiting there for 2 hours said she still had to phone to activate my card...I'm so sad and disappointed, but if shops don't want to help their clients, what can one do?</p>
We acknowledge receipt of your complaint with reference ********** 7 and apologise for your inconvenience in this matter.
Store Management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
We acknowledge receipt of your complaint with reference ********** 7 and apologise for your inconvenience in this matter.
Store Management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
Further to the above matter we confirm that management contacted you to discuss this matter and the misunderstanding was cleared.
We look forward having you ion the store to buy the laptop on the birthday promotion.
Regards.
Rina Taute
Group Customer Service Advisor
Further to the above matter we confirm that management contacted you to discuss this matter and the misunderstanding was cleared.
We look forward having you ion the store to buy the laptop on the birthday promotion.
Regards.
Rina Taute
Group Customer Service Advisor
I went back to the store and after wat still seemed to be an lengthy process, finaly bought the laptop. Now it's taking me over 2 weeks to get DionWIre to assist me with proper proof of the purchase. I need it, because Dell does not want to give me the warranty on the laptop without proper proof of purchase, the till slip according to them does not have all the details of the purchase on it.
I also can ot get Dell to tell me where my statements will be sent to and when payments will be due???
Basically I'm still stuck with bad/ no service......
I went back to the store and after wat still seemed to be an lengthy process, finaly bought the laptop. Now it's taking me over 2 weeks to get DionWIre to assist me with proper proof of the purchase. I need it, because Dell does not want to give me the warranty on the laptop without proper proof of purchase, the till slip according to them does not have all the details of the purchase on it.
I also can ot get Dell to tell me where my statements will be sent to and when payments will be due???
Basically I'm still stuck with bad/ no service......