dionwired is a **** to profit from its consumers

last year November i bought a camera via their finacial aid services. with this they ask for your banking details , all your personal documents etc. the first debit order was ment to debit, it didn't go through because they captured my details incorrectly, making the debit order bounce off. i had to do a manual payment, which resulted me in arrears, again in December it didn't go through again. now i'm being charged for services letters and fees above my initial debit order agreement, which is not my fault its not going through, instead of them calling me to rectify their mistake, im suffering penalties which is money. i called the call center twice already none of them could help m, my statement reflects and incorrect amount of R952,82, that i now have to pay.