Dionwired false advertising

I am really disappointed in Dionwired. Firstly I am disappointed in the Birthday Blue Monday One Day Only Online Deals advertising false information and then secondly to the Dionwired Online Support team that is unaware of how processes work.

I was interested in buying the LG - 43 UHD SMART 4K online with my Game card which was advertised on the Birthday Blue Monday One Day Only Online Deals email sent yesterday 09 July 2018 (I will gladly forward you the email received). So I tried since 07:31 am yesterday morning, 09 July 2018, to complete my purchase as I keep getting `The card number that you have entered appears to be for a card not accepted by the Merchant.` Around 09h10 I phoned Dionwired Online Support and explained to the lady that I can not pay with my Game card and referenced the message received above. She said she will escalate it and phone me back in ONE hours time with an update as I explained to her clearly that I am really interested in purchasing the TV. Around 12h46 pm I phoned her back as I did not receive ANY feedback from Dionwired. She then informed me that I can not purchase on Dionwired.co.za using my Game card. She couldn't even phone me to tell me this. I had to phone her back!

Now my question is... Why would Dionwired advertise on their email sent out yesterday morning: `You can now shop at Dionwired.co.za with your Dionwired, Game or RCS account card today`??? I phoned the lady from Dionwired Online Support to reference the email and she just said, well that is wrong.

After hanging up, I immediately got in my car and went to Dionwired Tygervalley to open an account (Thank you to the friendly lady that assisted me).

My application was only approved early this morning. So now, because of Dionwired's false advertising and their online support team not knowing what is going on, I ran out of time for the deal. How can we solve this? I am expecting to pay the same price for the TV as advertised in yesterday's Birthday Blue Monday One Day Only Online Deals seeing that it was Dionwired's flaw and not mine!!

Looking forward to hear from you soon.

Regards, Antoinette