Dionwired call centre, untrained and unwilling to help

On the 28 th of February I made my payment on my account with the dionwired credit app, but it was still pending by my bank and by the 2nd of March they sent me a SMS that payment was not received and that I must make a payment. I then made another payment on the 3rd of March witch they did receive and it only reflected by the 6th of March by their side, but by then the other payment also went through and it reflects by me as the 8th of March.I received my monthly statement and on the statement only one payment of r600 reflects on the 6th of March. it called them in the beginning of the week and explained this and they asked that I send proof of payment which I did and I received a automated response that said they Wil get back to me within 48 hours, but by today no one got back to me so I called again, after I had to explain myself to 3 persons I spoke to Nomsa, I think that was her name, she said they received my proof and wil look into it and get back to me. I told her that's what they said a few days back and I'm unhappy about the service and it's pethetic,she said does not know when it wil be sorted out and I said I'm going to post this on hello Peter which she found very funny and laughed at me. Please sort your nonsense out and give your staff training...