DIONWIRED A DISASTER! 7 MONTHS IF UNRESOLVED ISSUE

I have Never Ever Received such a Bad Service in My Life!!! On the 17 of September 2019, I went to Dionwired to open a Vodacom Contract for two iPhones at an amount of R850 per month for both phones (Dual). My Husband and I were assisted by the lady called Noxolo(Consultant) we specifically told Noxolo to make sure that both phones are Top-up as it was a present for our boys and not Business phones. She said she understood.

On the 25th of September, My statement came to R2200, I then thought, maybe there are things that the Consultant Noxolo did not mention in a contract.

Shocking Enough My October statement came to R3500, I WAS MAD BECAUSE I SPECIFICALLY ASKED FOR TOP UP AND I COULDN'T AFFORD IT. I went to Dionwired Greenstone to Complain about this issue, When I got there, I was told Noxolo does not work there anymore. She has moved to Vodacom Customer Service Store around the Mall. Noxolo was not at work that day. I had to come in the next day which was a Tuesday, Luckily she remembered us and our conversation, she said she will try by all means to help as she doesn't know what had happened. I took her personal contact details so that I can contact her directly instead of going to the store. She kept trying to call Vodacom and sending me proof that she is waiting for Vodacom to come back to her. But she is certain that it will be resolved.

November statement came to R3200 if not more!!!! Now this problem is Persisting with no Help, I went to Vodacom store where Noxolo was working, they told me Noxolo has Resigned, if I need to sort out this Problem I need to go back to Dionwired, I went back, I asked for the Manager, Mr Kgomotso came through, luckily for us he remembered us as well. I gave him the full story and he also promised to to help! Dec came through, he said he was still talking to his Manager to resolve the issue. Dec ended.

January 2020, I was told to wait, as they are busy trying to resolve the matter.

February Kgomotso came back with the Feedback saying His Manager told him we Reported the Matter late and it's not their Problem!!!

Guys this is SHOCKING!!! WHAT KIND OF SERVICE US THIS? I WENT TO VODACOM STORE IN MEYERSDAL TO SEEK HELP, I WAS TOLD THIS IS A DIONWIRED PROBLEM NOT VODACOM

I WENT TO DIONWIRED MALL OF THE SOUTH TO GET HEAD OFFICE NO, I CALLED AND THERE WAS NO ANSWER UNTIL DIONWIRED CLOSED DOWN.

I AM LEFT WITH DEBT THAT I CAN'T AFFORD! WHO AND WHERE DO I GO TO RESOLVE THIS?

My Name us Palesa Nkosi Contact details ***