JN
Jeanie N
1 reviews | Active since Sept 2017
22 Jan 2019, 15:30
Dions selling reject laptops, not getting directly from supplier Dell
My husband bought me a Dell laptop for my birthday, we tried to set it up and the laptop is not responding, extremely slow and screen flushing. Tried to return this laptop in its original packaging and the manager refused. I asked for the assistant to call Dell and she was happy to do so for me to get a refund , however her manager stopped her as he said they don’t get their laptops from Dell. Not sure where Dions gets their laptops from? Seems fallen off the truck and reject equipment are sold . Spoilt my happy moment .
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Replies (2)
Dion Wired's replyOfficial
22 Jan 2019, 15:52We are pleased to inform you we have received your query/complaint at Game / Dion Wired Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 54550
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
We have logged your request with reference number # 54550
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Dion Wired's reply22 Jan 2019, 15:52
Official
We are pleased to inform you we have received your query/complaint at Game / Dion Wired Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 54550
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
We have logged your request with reference number # 54550
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Dion Wired's replyOfficial
23 Jan 2019, 12:39We confirm that the laptop was booked in for assessment as per the CPA for credit, once assessment has been done and determined there is a manufacturing fault and credit passed we will refund or exchange the unit. This was explained to you at time of booking in the unit.
Store Management will keep you posted.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Store Management will keep you posted.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Dion Wired's reply23 Jan 2019, 12:39
Official
We confirm that the laptop was booked in for assessment as per the CPA for credit, once assessment has been done and determined there is a manufacturing fault and credit passed we will refund or exchange the unit. This was explained to you at time of booking in the unit.
Store Management will keep you posted.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***
Store Management will keep you posted.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***73 / Fax: ***
E-Mail: ***