Dion Wired Woodmead cannot spell the word service

Bought a Phillips iron which after 4 months suddenly stopped working. Took it back to the store (Dion Wired Woodmead) yesterday. The manager (Aniel) send one of the guys to find out if I must get a new iron or if this one should go for repairs. They then tells me that they are going to send the iron to Phillips for repairs - a decision I was unhappy with as I wanted them to replace the iron. Then he tells me it is going to take 21 days - it's the policy. I am unhappy about this. He says he'll make sure it is expedited. Then I ask for an iron that I can use in the meantime - he tells me he doesn't have one. He understands its a great inconvenience but there is nothing he can do. Then he makes me buy another iron which I can return when my iron gets fixed - can you believe it???! And this is not the first time the service at this store does not meet my expectations. I have been there more than once, wander around with no assistance. I want a replacement iron! And Aniel the store manager must be replaced with someone who actually knows how to satisfy clients. At this rate, I will NEVER buy anything from this store ever again - and will tell ALL my friends not to buy at Dion Wired!!!