AT
Asif T
1 reviews | Active since Dec 2018
10 Dec 2018, 08:53
DION WIRED WHAT A SHAME
I bought a washing machine from the menlyn store on the 23/11/2018. I was promised delivery with in 10 working days. The store assured me on the 04/12/2018 that they experiencing delays but i will get my delivery by the end of that week
After waiting for delivery which I never got, i contacted the store again only to be told they are now waiting for stock from one of their suppliers and i will only get delivery by the end of this week only.
This type of customer service is terrible and seeks to undermine your customers.
Calling the Dion Wired head office is also a waste of time. They come up with a excuse that they dont know how to help me and i should deal with their store directly
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Replies (2)0
Replies (2)
Dion Wired's replyOfficial
10 Dec 2018, 12:01 Good Day We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused. We have logged your request with reference number 19363. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter. Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thanks Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
Dion Wired's reply10 Dec 2018, 12:01
Official
Good Day We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused. We have logged your request with reference number 19363. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter. Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance. Thanks Regards
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
Dion Wired's replyOfficial
13 Dec 2018, 10:08Good Day
As discussed with management the matter has been attended to.
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
As discussed with management the matter has been attended to.
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
Dion Wired's reply13 Dec 2018, 10:08
Official
Good Day
As discussed with management the matter has been attended to.
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***
As discussed with management the matter has been attended to.
Rabia Kader
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: *** E-mail: ***