Dion Wired... the store you can’t trust!

I placed an online order in November and it is not yet delivered. No one is contacting me and I’m getting incredibly frustrated.

Despite several calls and emails- I have no idea on the where about of the package. No one ever answers the phone or responds to emails. Last week I got a text to say the courier company will liaise with me regarding delivery- there was no such thing and today Dawn Wing tried to deliver while I was at work. Yet NO ONE called or communicated so that I could make arrangements. I only got a call when they were outside my place.

Apparently they left it with a Neighbour in my complex but no one here has it. Am I expected to now go on a wild goose chase to find an audio system that should have been delivered to me personally???

It’s been a horrible experience attempting to deal with Dion Wired and it doesn’t seem like the gift will be here in time for Christmas.

Someone needs to contact me urgently because the money was deducted but I have no product. Really pathetic service. I just want a refund now. Dion Wired services are more an inconvenience than anything and I need a call back by tomorrow please.

If Dawn Wing delivered to the wrong person, that is not my problem. I do not have the products and someone needs to resolve this. I need a call back please.